Longstaff & Hunt JEWELRY
Shipping & Return Policy
Yes, we offer free international shipping. Your watch is
Shipping is fully insured and all prices are
including VAT.
If the courier does not find you on the first delivery attempt,
You can contact the assigned security transport partner and
We will arrange a new delivery date with you. The received
You can use shipment tracking to view the status of your shipment.
Shipments within and outside Germany are handled by our
valuables transport partner. Further questions on this matter will be answered
Our sales consultants will be happy to assist you.
To provide you with comprehensive security, we provide you with a
14-day right of return on all online purchases. If you are not satisfied with your
If you are not satisfied with the watch, you can return it – after contacting
our service team will collect it from your home by our insured courier for a fee
To preserve the condition of the watch, it must be unworn and in the same condition as when it was delivered. After it has been returned and inspected by our watchmakers, you will receive a refund.
In this case, we will also cover all costs for you and organize the insured return shipment.
Of course, your watch is fully insured for the duration of the shipment.
Please note that local taxes apply for shipping outside the EU. Regarding the US, you can expect the following:
- Customs duty:
You will have to pay a customs duty, the rate will be determined by the value of your
watch. In general, it can be between 2% and 5%. We include a watch information sheet with every shipment to the USA, which lists all the information required by customs. The final value is then determined by the customs agent on this basis.
set.
- Federal tax: A
State tax is determined by a tax ID or social security number, so it is important that a phone number and email address are provided when ordering so that the courier can reach you to obtain the information needed.
receive.
For all other countries:
Since the local tax rate varies from country to country and from
State to state, we recommend that you contact your local tax specialist for further information.